Order & Shipping Policy
Please allow up to 7 business days for us to process and ship your order.
We currently ship to any region in the United States and Canada via the United States Postal Service. We are exploring options to ship to other countries and will update this section soon!
We offer flat-rate shipping of $10 on all U.S. orders up to $80. Orders of $80 or more receive a complimentary shipping. Shipping to Canada is calculated at checkout.
Once your order is processed, you will receive a confirmation email with a tracking number sent to the email provided at checkout.
Due to the nature of our products, we do not accept returns or exchanges. Please read the product descriptions carefully before placing your order.
If you’d like to change or cancel your order before it has been processed, please email us at orders@natiabay.com. Unfortunately, we cannot make changes or cancel orders that have already been processed.